Information we collect
We collect the contact, shipping, order, and customization information you provide, including the photos and optional notes used to design your order. Payment card details are collected and processed by Stripe and are not stored by Max+Me 3D.
How information is used
We use your information to create and fulfill orders, provide private order and design-progress updates, communicate transactional updates, prevent fraud, provide support, and comply with legal obligations.
Optional promotional email
If you choose the optional email signup at checkout, we record your choice, the signup wording, and the date with your order. This permission is separate from order updates and passwordless sign-in. Leaving the box unchecked does not affect your purchase or order communications. You can withdraw your promotional-email permission by contacting maxandme3d@gmail.com; promotional emails will also include an unsubscribe link. We do not automatically subscribe past customers.
Advertising measurement
We use the Meta Pixel on public storefront pages to measure visits and the effectiveness of Facebook and Instagram advertising. Meta may use cookies and receive page URLs, browser information, and online identifiers. Our integration does not send order details, uploaded photos, or form contents as event data, and does not track private account, payment, or staff pages. You can manage cookies in your browser and advertising preferences through Meta. The JavaScript integration honors your browser’s Global Privacy Control signal.
Service providers
We use Netlify for application hosting and functions, Supabase for authentication and private data/file storage, Stripe for payments and refunds, EasyPost for shipping and tracking, and Resend for email. Each provider processes only the information required for its service.
International customs information
Some destinations require a recipient identity or tax number for customs clearance. Where required, we collect it securely at checkout, store it encrypted for shipping, and share it only with our shipping providers for fulfillment and customs processing. It is not included in routine emails or displayed in order summaries. We remove the encrypted number from our order data about 90 days after delivery; shipping providers may retain their own records as required by law.
Photo and design-image retention
Source photos and private design-preview images are scheduled for automatic deletion about 90 days after delivery. Order, payment, refund, shipping, and accounting records may be retained longer when needed for business or legal purposes.
Your choices
You may ask to access, correct, or delete eligible personal information by contacting us. We may need to verify your identity before completing a request.
Contact
Email maxandme3d@gmail.com with privacy questions or requests.