Custom products
Every Duck Yourself, Duck Your Pet, and Duck Your Love product is individually designed from customer-supplied photos and notes. Slight variations are part of the custom design and 3D printing process.
Design progress
Your private order page may include a picture of the custom design as a progress update. This image is informational and is not an approval step. Slight changes may occur during preparation and 3D printing.
Changes and redesigns
Please provide clear photos and complete notes when ordering. A request to use a different subject, replace the source photo after design begins, or substantially change the concept may be treated as a new design. Max+Me may make changes at its discretion when needed to produce the custom item successfully.
Cancellations and refunds
An order may be canceled and refunded before design work begins. Once custom design work has begun, cancellation is at Max+Me 3D’s discretion. Produced custom items are not returnable for preference changes, but we will work with customers when an item arrives damaged or materially differs from the order details.
Shipping
Delivery estimates begin after design and production are complete and are not guarantees. Production usually takes less than three days after the design is created. Carrier delays are outside our direct control. Tracking is provided when a label is created.
Contact
Questions about these terms can be sent to maxandme3d@gmail.com.